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50 Ways to Keep Your Customers |
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| 50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back. |
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Customer Service Skills |
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Give Em The Pickle |
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| Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty. |
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Customer Service Skills |
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Power of Customer Service |
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| Using the "Three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship. |
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Customer Service Skills |
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Profitable Customer Service |
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| Loaded with graphics and vignettes, "The Basics of Profitable Customer Service" should be required viewing for everyone in the organization. |
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Customer Service Skills |
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Use the Telephone the Right Way |
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| Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. |
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Customer Service Skills |
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Who Sold You This, Then? |
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| An Employee University Favorite! Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad? |
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Customer Service Skills |
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Winning Customer Loyalty Volume One |
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| Looks at what really alienates your customers; what makes them want to stay away and not buy your product. |
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Customer Service Skills |
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Winning Customer Loyalty Volume Two |
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| Shows you how to really exceed the expectations of your customers and gain their loyalty. |
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Customer Service Skills |
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Winning Telephone Tips |
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| Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. |
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Customer Service Skills |
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