Item #: 5716

VHS Price: $329 ~ ~ DVD Price: $329

Video Length: 28 Minutes

Purchase Includes: 2 DVDs or VHS, 2 audio CDs and 2 guidebooks PLUS Dr. Paul Timm's best-selling training program "The Power of Customer Service (DVD, audio CD and book)

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The Winning Customer Loyalty Combo includes the following three training videos:

Winning Customer Loyalty Volume One: Eliminate Customer Turnoffs.

Looks at what really alienates your customers; what makes them want to stay away and not buy your product.

Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers.

Winning Customer Loyalty Volume One comes with a DVD, CD audio and Guide booklet 26 minutes.

Winning Customer Loyalty Volume Two: Winning Customer Loyalty: Exceed Customer Expectations

Shows you how to really exceed the expectations of your customers and gain their loyalty. It takes the ambiguity out of what it means to "give your customer more" when they really don't expect it. It shows you how to set yourself apart from your competitors.

Winning Customer Loyalty Volume Two comes with DVD, CD Audio and Guide Booklet. 28 minutes

Power of Customer Service

The Power Of Customer Service training program with Dr. Paul R. Timm provides the basics needed in any organization to help improve customer service. It is not a lot of theory. In fact, it is just the opposite; a training program that's loaded with do-it-now skills that can be put to work immediately.

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.

Using the "three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.

Power of Customer Service comes with DVD, CD Audio and Guide Booklet. 28 minutes