Item #: 4463

VHS Price: $870 ~ ~ DVD Price: $870

Video Length: 23 Minutes

Purchase Includes: (1) Who Sold You This, Then? Training Video No rentals available on DVD

MORE. . .

Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?

Charlie Jenkins is the 'unsalesperson' of the year. But he's not a sales rep by trade - he's a service engineer. Charlie makes a drama out of a crisis at every available opportunity. He criticizes the product, the company and even the customer when what he should be doing is supporting them all.

Management and sales staff will learn to appreciate the problems faced by their after-sales teams. John Cleese provides the narration for this wonderful training video.

Note From Employee University:

"It is not rare to have an person call and say they had used this program for training on a former job, and want to purchase it for their current employer. A GREAT CUSTOMER SERVICE PROGRAM!"