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Item #: 5686
VHS Price: $109.95 ~ ~ DVD Price: $129.95
Video Length: 45 Minutes
Purchase Includes: This program comes complete with DVD, audio CD and book.
MORE. . .
Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation. Using the "three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship. To survive in the world's competitive market place we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization.," says Dr. Timm.
If you purchase this video training program and find it does not meet your needs, simply return it within 30 days for a full refund less shipping.
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